This is a free and open-source software project, offering support for numerous third-party APIs and models. Encountering bugs and usage problems is normal. You can try to resolve issues through the following methods:
Read the Documentation: https://www.pyvideotrans.com
Ask Questions Online: https://bbs.pyvideotrans.com
Discord Chat System, Invitation Link: https://discord.gg/s4jU6jeM
Raise an Issue on GitHub: https://github.com/jianchang512/pyvideotrans/issues
Send a Private Message via WeChat Official Account: AI-powered smart replies.
Important Considerations When Asking Questions:
You must provide a complete screenshot of the software at the time of the error, ensuring the version number in the top left corner and the selected options within the software are visible.
If there are red error messages, they need to be shown in the screenshot.
Open the
logsfolder in the software directory, upload the latest log file, or copy the last 30 lines of the file at the time of the error.
Etiquette for Asking Questions:
Remember that this is free software. Anyone can download and use it for free. The developer does not charge users any fees and is therefore under no obligation to answer your questions. However, polite questions and detailed error information will help you get a timely response.
As a non-profit open-source project created out of interest, it is impossible to provide customer service and dedicated maintenance support. If you find too many bugs or it is unpleasant to use, you can choose products provided by other commercial companies. There is no need to create a special post to complain, which is harmful to others and yourself. Of course, polite suggestions and feature requests are welcome and can be posted on GitHub Issues.
Help Maintain the Project
Whether the project can survive or be continuously maintained is uncertain. Of course, if it can get some help, the possibility will be greater. If you think the project is worth maintaining for a long time, you can consider helping the project in the following ways.
Submit a PR on GitHub (https://github.com/jianchang512/pyvideotrans) to help fix bugs and optimize code.
Write usage documentation, solutions to common problems, usage tips, usage videos, etc. You can submit the relevant URLs via private message on the official account, and the developer will recommend them on GitHub ReadMe and the documentation site.
Provide small donations. You can open this website https://pyvideotrans.com/about to scan the WeChat and Alipay QR codes on the webpage to provide small donations. The donation amount and related information will be displayed on the page.