This is a free and open-source software that supports many third-party APIs and models. It's normal to encounter bugs and usage issues. You can try to resolve problems through the following methods.
Read the Documentation https://www.pyvideotrans.com
Ask Questions Online https://bbs.pyvideotrans.com
Discord Chat System, Invitation Link https://discord.gg/s4jU6jeM
Post an Issue on GitHub https://github.com/jianchang512/pyvideotrans/issues
Send a private message on the WeChat Official Account, AI provides intelligent replies.
Please Note When Asking Questions:
You must provide a full screenshot of the software at the time of the error, showing the version number in the top-left corner and the selected options in the software.
If there are red error messages, they need to be displayed in the screenshot.
Open the logs folder in the software directory and upload the latest log file, or copy the last 30 lines of the file at the time of the error.
Question Etiquette:
Remember that this is free software. Anyone can download and use it for free, and the developer does not charge users any fees. Therefore, there is no obligation to respond to your questions. However, polite inquiries and detailed error information can help you get a timely reply.
As a non-profit open-source project created out of interest, it cannot provide human customer support or dedicated maintenance. If you find many bugs or are dissatisfied with the experience, you can choose products from other commercial companies. There is no need to create posts just to complain, as it benefits no one. Polite suggestions and feature requests are welcome and can be posted in GitHub Issues.
Help Maintain the Project
The sustainability or ongoing maintenance of the project is uncertain. However, if it receives some help, the possibility increases. If you believe this project is worth long-term maintenance, consider supporting it in the following ways.
Submit a pull request on GitHub (https://github.com/jianchang512/pyvideotrans) to help fix bugs or optimize the code.
Write usage documentation, common problem solutions, tips, or create tutorial videos. You can send the relevant URLs via private message on the official WeChat account, and the developer will recommend them on the GitHub ReadMe and documentation site.
Provide a small donation by visiting https://pyvideotrans.com/about and scanning the WeChat or Alipay QR codes on the page. Donation amounts and related information will be displayed on that page.