This is a free and open-source software that provides support for various third-party APIs and models. Encountering bugs and usage problems is normal. You can try to solve the issues in the following ways:
Read the Documentation https://www.pyvideotrans.com
Ask Questions Online https://bbs.pyvideotrans.com
Discord Chat System, Invitation Link https://discord.gg/s4jU6jeM
Post an Issue on GitHub https://github.com/jianchang512/pyvideotrans/issues
Send a Private Message to the WeChat Official Account for AI-Powered Smart Replies.
Things to Note When Asking Questions:
You must provide a complete screenshot of the software at the time of the error, showing the version number in the upper left corner and the selection of various options in the software.
If there are red error messages, they need to be shown in the screenshot.
Open the "logs" folder in the software directory, upload the latest log file, or copy the last 30 lines of the file at the time of the error.
Etiquette for Asking Questions:
Remember that this is a free software, and anyone can download and use it for free. The developer does not charge users any fees, so there is no obligation to answer your questions. However, polite questions and detailed error information will help you get a timely response.
As a non-profit open-source project created out of interest, it is impossible to provide manual customer service and dedicated maintenance support. If you find that there are many bugs or that it is very unpleasant to use, you can choose products provided by other commercial companies. There is no need to create a special post to complain, which is harmful to others and yourself. Of course, polite suggestions and feature requests are welcome and can be posted on GitHub Issues.
Help Maintain the Project
Whether the project can survive or be continuously maintained is uncertain. Of course, if it can get some help, the possibility will be greater. If you think the project is worth long-term maintenance, you can consider helping the project in the following ways:
Submit a PR on GitHub (https://github.com/jianchang512/pyvideotrans) to help fix bugs and optimize code.
Write usage documentation, common problem solutions, usage tips, usage videos, etc. You can submit the relevant website address via a private message to the official account, and the developer will recommend it on the GitHub ReadMe and documentation site.
Provide a small donation. You can open this website https://pyvideotrans.com/about and scan the WeChat and Alipay QR codes on the page to provide a small donation. The donation amount and related information will be displayed on the page.