This is a free and open-source software that provides support for various third-party APIs and models. Encountering bugs and usage problems is normal. You can try to solve the problems in the following ways.
Read the Documentation https://www.pyvideotrans.com
Ask Questions Online https://bbs.pyvideotrans.com
Discord Chat System, Invitation Link https://discord.gg/s4jU6jeM
Post an Issue on GitHub https://github.com/jianchang512/pyvideotrans/issues
Send a Private Message via WeChat Official Account for AI-Powered Smart Replies.
Things to Note When Asking Questions:
You must provide a screenshot of the entire software at the time of the error, showing the version number in the upper left corner and the selection of various options in the software.
If there is red error information, it needs to be displayed in the screenshot.
Open the "logs" folder under the software directory, upload the latest log file, or copy the last 30 lines of records from that file at the time of the error.
Etiquette for Asking Questions:
Remember that this is a free software. Anyone can download and use it for free. The developer does not charge users any fees, and therefore has no obligation to answer your questions. However, polite questions and detailed error information will help you get a timely response.
As a non-profit open-source project created out of interest, it is impossible to provide manual customer service and dedicated maintenance support. If you think there are too many bugs or it is unpleasant to use, you can choose products provided by other commercial companies. There is no need to open a special post to complain, which is detrimental to both you and others. Of course, polite suggestions and feature requests are welcome and can be submitted in GitHub Issues.
Helping Project Maintenance
Whether the project can survive or be continuously maintained is uncertain. Of course, if it can get some help, the possibility will be greater. If you think the project is worth long-term maintenance, you can consider helping the project in the following ways.
Submit pull requests (PRs) on GitHub (https://github.com/jianchang512/pyvideotrans) to help fix bugs and optimize code.
Write usage documentation, common problem solutions, usage tips, usage videos, etc. You can submit the relevant URLs via private message to the official account, and the developer will recommend them on the GitHub ReadMe and documentation site.
Provide small donations. You can open this website https://pyvideotrans.com/about and scan the WeChat and Alipay QR codes on the webpage to provide small donations. The donation amount and related information will be displayed on that page.